FisherBroyles’ outsourcing experience spans many information technology and business processes, a broad range of industries, and involves many destinations around the world.  Our attorneys have been involved in representations ranging from relatively small, strategic transactions, to representing both customers and vendors in large deals valued up to and in excess of a billion dollars.  Our attorneys have received numerous recognitions for their work, including by Chambers USA for “National Business Process Outsourcing,” by The Best Lawyers in America for “Information Technology Law,” and as a Georgia Super Lawyers Rising Star.  We have worked with the major outsourcing consultancies.

We typically work together with our clients’ internal legal departments and their business clients to understand the goals of the outsourcing transaction and to implement those goals through the planning, drafting, negotiation, transition and execution phases of the outsourcing relationship.  Our expertise includes the following areas:


  • Structuring Advice
  • Assisting in RFP/Proposal Creation
  • Assisting in Vendor Selection
  • Negotiating Term Sheet
  • Formulating Negotiation Strategy
  • Crafting Deal Documents
  • Drafting Product Procurement Agreements
  • Advising on Vendor Compliance
  • Analyzing Risk Areas
  • Signing and Closing the Deal
  • Post-Closing Consultation
  • Potential Renegotiation


  • Term Sheet
  • Outsourcing Agreement
  • Schedules, including:
  • Service Level Agreement
  • Charges
  • Benchmarking
  • Personnel Transfer Agreements (if required)
  • Asset Transfer Agreements (if required)
  • Code of Conduct
  • Vendor Supply Agreement


  • Security and Data Protection
  • Transition Planning
  • Disaster Recovery and Business Continuity
  • Compliance with Laws
  • Termination Strategy
  • Liability and Risk Allocation
  • Allocation of Technology Responsibility
  • Service Level Remedies
  • Audit Rights


  • Banking & Financial Services
  • Energy & Utilities
  • Insurance
  • Manufacturing/Automotive
  • Media & Entertainment
  • Retail
  • Travel & Hospitality